Lookup
The Lookup page checks the warranty of a single device by serial number, whether or not the device is one of your synced devices.
Looking up a device
Enter the serial in Serial Number and click Get Warranty.
While you type, COW guesses the manufacturer from the length of the serial, and shows the guess when you hover over Get Warranty:
7 characters
Dell (Autodetect)
8 characters
Lenovo (Autodetect)
9 characters
Toshiba (Autodetect)
10 characters
HP (Autodetect)
12 or 14 characters
Microsoft (Autodetect)
For a serial of any other length, the hover text says the manufacturer cannot be determined and Get Warranty stays unavailable.
Results
The Results panel shows the outcome. When the serial is already in the COW warranty database, the result appears straight away under Device found in warranty database!:
Serial Number
The serial you looked up.
Manufacturer
The manufacturer of the device.
Product Number
The manufacturer's product number for the device.
Status
The warranty status.
Warranty Type
The type of warranty.
Start Date
The start date of the warranty.
Device Age
The number of days since the warranty start date.
End Date
The expiry date of the warranty.
Days Remaining
The days left on the warranty, Expires today, or how many days ago it expired.
When the manufacturer returns raw warranty data, it appears under Raw Warranty Data. Click the copy icon beside the heading to copy it.
Serials not yet in COW
A serial COW has not seen before is queued for lookup. The button changes to Processing... and the panel shows Processing warranty lookup... while COW checks for the result every few seconds.
If no result arrives within about 25 seconds, the panel shows a message that the lookup is taking longer than expected. The device stays queued, so look up the same serial again later.
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