Sync Status

Follow each integration's sync, queue a new one, and read the sync logs.

The Sync Status page shows where each integration's sync has got to, and lists the log entries recorded while syncing. Open it with Sync Status on the Integrations page. ← Back to Integrations returns you there.

Actions

Action	Description
Refresh	Reloads the sync status cards.
Sync	Opens Trigger Sync. Pick one or more integrations under Integrations, then click Sync to queue a sync for each. An integration with Enable Integration off, or one already queued or syncing, is skipped.

Dashboard

There is one card for each integration that has a sync status. A saved integration with Enable Integration on gets its card when you save it. With no cards, the page shows No sync states found, please configure an integration first. and a Go to Integrations button.

Card detail	Description
Name	The integration's short name: Halo, CWM, AT, AzureTable or BlobCSV.
Status	Where the sync is. See the status table below.
Progress	How far through the sync is, as a percentage. Shown while a sync is in progress.
Stage	The step the sync is on, for example Waiting in queue.
Devices	Devices processed so far out of the total found. Shown once the total is known.
Last Sync	How long ago the status last changed, for example 2h 10m ago, or Never.
Failures	How many syncs in a row have failed. Shown only after a failure.

The status chip on each card shows one of these:

Status	Description
Queued	The sync is waiting to start. A newly saved integration shows this until its first sync starts.
In Progress	The sync is running.
Completed	The last sync finished.
Failed	The last sync failed. Check the Sync Logs table for the reason.
Disabled	The integration has failed three syncs in a row.

Any other status is shown as written, for example Processing devices or Looking up warranty while a sync runs.

After three failed syncs in a row, the card shows Disabled. Fix the cause shown in the Sync Logs table, then use Sync to queue a new sync, or save the integration again from its settings screen.

Table Details

The Sync Logs table lists the log entries from the last 7 days that relate to syncing. The full log for your organisation is on the Logs page.

Column	Description
Timestamp	When the event happened.
Message	The details of the log entry.
Severity	The type of entry, for example Info or Error.
User	The user whose action led to the entry, where there is one.
Type	The part of the sync the entry came from: Sync, Fetch, Process, Warranty or Writeback.