FAQ

What PSA platforms are supported?

COW currently supports the following platforms for device synchronization:

• HaloPSA

• ConnectWise Manage

• Autotask

You can also import devices via CSV upload if your PSA is not supported.

How is access controlled?

• Access is scoped by email domain.

• The first person from a domain to sign up becomes the org owner.

• Additional users can be added automatically (via domain match) or manually invited.

• Only approved users can access organization data.

What device data is synced?

COW pulls device information from your PSA or CSV source. The level of detail varies by manufacturer, but typically includes:

• Serial number

• Purchase or manufacture date

• Model information

• Warranty status

• Service entitlements (if available)

If manufacturer data is incomplete, the device is still tracked but marked with limited metadata.

Can I import devices in bulk?

Yes. Both PSA-connected and CSV-loaded environments support:

• Bulk imports

• Duplicate detection and de-duplication

• Device removal (if needed)

Note: Devices already synced will not be re-imported unless modified.

What happens during syncing?

• Only one sync runs at a time.

• If a new sync is triggered while one is already running, it will be queued and executed afterward.

• This avoids unnecessary load and helps preserve data integrity.

How often are devices checked?

• Devices are automatically re-checked every 30 days if no changes are made.

• Manual re-syncs can be triggered at any time.

Are lookups rate-limited?

Yes. Lookups are subject to throttling to prevent overuse of vendor APIs and ensure reliable responses. This helps ensure fairness and availability across all users.

What manufacturers are supported?

Warranty data is currently available for:

• Dell

• HP

• Lenovo

• Microsoft Surface

• Toshiba

• Apple (devices manufactured before 2022)

Additional manufacturers may be added over time.

What can I do with the synced data?

Inside the app, you can:

• View all devices and their warranty status

• Export device data (CSV)

• Filter by key attributes (manufacturer, expiry, client, etc.)

• View sync status cards showing:

  • Total devices found

  • Devices pending sync

  • Sync failures or incomplete records

  • Devices with updated warranty data

Is there a device limit?

Yes.

• Free Tier: up to 250 concurrently tracked devices

• Pro Tier: up to 50,000 devices for $69/month

• A lifetime grace buffer of up to 400 devices is available for short-term overages.

• If you require more than 50,000 devices, enterprise options are available.

What’s included in the pricing?

• Free: 0–250 tracked devices

• Pro: $69/month for up to 50,000 tracked devices

• Enterprise / White-label / Vendor: Contact us for custom pricing

All subscriptions are month-to-month, and you may cancel at any time.